Shipping

United States Shipping:

At Sterling Adventure Co, we offer domestic shipping of our rooftop tents via Fed Ex freight to the lower 48 states at a flat rate of $200. Typically, freight shipping takes approximately 7-10 days.

The shipping cost includes a lift gate service, which means the delivery driver will lower the tent from the truck and deliver the tent to your front door or garage. If you would like to be contacted to be home during delivery please leave a note at checkout.

Free Pickup:

For your convenience, we also offer free pickup at our location in Salt Lake City. Ask us about special pick up offers!

Damage From Shipping:

While we take utmost care in packaging our tents to prevent damages during shipping, accidents can still occur. To ensure your rooftop tent arrives safely, please follow these steps:

  1. Upon delivery, carefully inspect the package for any scratches, dents, or damage. Take pictures of any issues you find. Please note that our freight carrier will not pick up freight from us if there is any damage to the packaging. Therefore, if you notice severe damage upon delivery, do not accept the package, and we will promptly send a replacement tent.

  2. Make sure to note any damages on the delivery receipt.

  3. Within 48 hours of receiving your shipment, please send us pictures of any damage to the tent or packaging, along with the delivery receipt.

Cancellation Policy:

If, for any reason, you wish to cancel your rooftop tent order, you can do so within 3 days of ordering if the tent has not already been shipped. We will provide a full refund of purchase price, with the exception of a 8.5% cancellation fee.

If you have any questions or concerns regarding the shipping process or any other matter, please do not hesitate to contact us. We are here to assist you!